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VerteGuard

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We're Here to Help.

Quick fixes for the most common questions, plus where to find more help and how to reach us.

Quick fixes

Setup and Session Tips.

  • The app can't find my B10

    • Make sure the B10 is switched on and close to your phone.
    • Turn Bluetooth on, and tap Allow nearby devices if the app asks.
    • Tap Scan again.

  • There's more than one B10 nearby

    • Pick yours up and give it a shake. The one that says Moving now is yours.

  • It says Set your posture first

    • Sit the way you'd like to sit all day, tap Set posture and hold still for a moment.
    • Set it again whenever you move where you wear the sensor.

  • My readings look better than expected

    • Check the placement: between your shoulder blades, just below the neck, flat against your shirt.
    • Too low and it reads your hips instead of your spine, which makes every reading look better than it is.

  • It says Paused, you're moving

    • That's expected. Measuring pauses while you move and resumes once you sit or stand still.

  • My B10 disconnected during a session

    • The app tries to reconnect on its own and your session keeps running.
    • Bring the B10 closer and make sure it's switched on.

  • It says Couldn't read your device

    • Make sure your B10 is switched on and on your back, then try again.
Pairing in VerteGuard: pick up your device, the one that says Moving now is yours, then resting posture set and placement on the upper back

Pairing and placement live in Settings in the app.

More help

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